Volcom Full Face Up Zip Hoodie

At allthegoodstuff.ph, we value customer satisfaction and ensure that every item is carefully inspected before shipping. Since most of our products are thrifted/secondhand, please read our return and refund guidelines below:

✅ Eligible for Return/Refund

• You may request a return or refund within 7 days of receiving your order if:

  • The item delivered is wrong (wrong size, wrong item).

  • The item has major damage or defect not stated in the description.

  • The item is incomplete (missing part or accessory, if applicable).

🚫 Not Eligible for Return/Refund

• Change of mind (color, style, or personal preference).

• Items damaged due to misuse, mishandling, or improper care after delivery.

• Items that have been worn, washed, or altered by the buyer.

📦 How to Request a Return/Refund

• Contact us through our official page or email within 7 days of receiving your order.

• Provide clear photos/videos of the item and packaging as proof.

• Once approved, you must ship back the item using a trusted courier (buyer shoulders return shipping unless it was our mistake).

• Refunds will be processed through GCash, Bank Transfer, or Store Credit within 7–10 business days after we receive and inspect the returned item.

💡 Important Notes

• All items are thrifted and unique, so small signs of wear are considered normal and not valid for return/refund.

• Please double-check sizes and details before placing your order.

• We reserve the right to deny returns/refunds if the item does not meet the stated conditions.

At allthegoodstuff.ph, we make sure your orders are packed with care and shipped on time. Please check the details below:

🚚 Shipping Options

• Courier Delivery: We ship nationwide via J&T Express, LBC, or preferred courier.

• COD (Cash on Delivery): Available depending on courier serviceability.

• Store Pickup: Customers may pick up items at our physical store during business hours (10:00 AM – 9:00 PM).

📦 Processing Time

• Orders are processed within 1–2 business days after confirmation of payment.

• For COD orders, items are prepared once the order is confirmed.

⏱ Estimated Delivery Time

• Metro Manila: 1–3 business days

• Luzon: 2–4 business days

• Visayas & Mindanao: 3–7 business days

💰 Shipping Fees

• Shipping fees vary depending on location and will be calculated upon checkout.

• Free shipping promos may be announced from time to time.

📌 Important Notes

• Please ensure your address and contact details are correct to avoid delays.

• Once your order is shipped, a tracking number will be provided so you can monitor your parcel.

• Delivery delays may occur during holidays, sale periods, or due to courier restrictions.